Linking products to account

[John5527]

I am having 2 problems

First my the account to which my products are linked appears to be linked to the mobile number that I moved from when keeping my original one. Could be something else?

Second it is impossible to contact a person to speak to using the 150 help number. None of the options get me to the right person

As a new customer I am finding this quite frustrating even compared to BT.

Any ideas?

[Markitos21]

Same here , I have been waiting for nearly a moth , talked to cs and still not sorted..

[James_B]

Hi @John5527,

Welcome to the EE Community.

When did you number transfer complete?

James