Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
just want to see
Can EE please confirm when the current Tech issue will be resolved on the App. The system was not tested before going live and thousands of EE customers cannot see their Bills/App offers and more? The system will not allow me to enter my real accou...
My EE app on my phone does not work - so I cannot find out how to find the EE Number - I cannot see it on my account via my computer either!
Since all of my mobile and broadband services were moved over to EE I have had nothing but bad service. I cannot contact anyone by phone, the live chat service doesn't work, all I want is a new EE TV box, and I am unable to contact anyone!! I am now ...
Hello, I'm due for an upgrade and have been trying to do this online and through the app. However, when I get to this page: https://shop.ee.co.uk/auth/my-shop and try to click on the 'Upgrade' option it does not work. I can click on 'Shop' and 'Manag...
I have no idea anymore how to get this resolved.Since about last year I have had major issues with my EE account. I can't access the store, properly log in to my account or access all the features of my account.I have spoke to EE several times who ha...
When I am on the EE Community and use the My EE hyperlink "header" (https://id.ee.co.uk/id/login), another webpage generates, on this webpage, it says "! We're unable to retrieve your account details right now log out and then log in again." The web ...
