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Upgraded Sim before end of contract

JStockton98
Explorer

‎30-08-2023 11:23 PM

I’ve recently upgraded from my 24 month phone contract to a sim only contract, however my phone contract still has 30ish days left on it and I’ve just received my new sim. I have not activated it yet so how does the billing situation work? Will i get charged from the moment i activate it or the moment i received it? When my current phone contract ends will it just end or will it rollover?

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎31-08-2023 09:03 AM

Hi @JStockton98 

Welcome to the community.

The SIM only contract will begin when your current contract ends. The price plan should just change and you can continue using the old SIM.
Chris

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JStockton98
Explorer
In response to Christopher_G

‎31-08-2023 11:02 AM

Thanks! Do you know if i will be charged for the new sim immediately when i receive it or when i activate it or when my current contract ends? 

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Christopher_G
EE Community Support Team
In response to JStockton98

‎31-08-2023 11:25 AM

The price changes after the minimum term of your phone contract ends, @JStockton98. You'll get a message from us the day before the plan changes to SIM only.

Chris

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