Upgrade

[Chigzz]

Hi, may be a silly question but normally when i have upgraded in the past the new plan starts within 12-24 hours. Has this changed or is does it start when the phone arrives?

Thanking you in advance

[Leanne_T]

Hi @Chigzz 

Thanks for coming to the community 🙂

Your plan will change once your phone has been dispatched. 

Hope this helps. 

Leanne. 

[Chigzz]

Hi,

i upgraded my contract on the 23/11 and still have no tracking order number. 

does it usually take this long to get one?

[Chigzz]

Thanks,

its been a while since i have done the upgrade. How long does it usually take to dispatch?

Kind Regards

Chirag

[Leanne_T]

Hi @Chigzz 

Which model phone including memory size and colour have you ordered? 

Leanne 🙂

[Chigzz]

It was a iphone 15 pro max 256gb in blue

[Leanne_T]

Thanks @Chigzz 

The current estimated delivery timescale for this device is 'Usually despatched within 7 days'.

Thanks 🙂

Leanne