06-09-2023 02:13 PM
I recently did an online upgrade. A month later have been told it was an additional line but as it was over a month ago I cannot
cancel it so I am now having to pay for 3 lines.
I didn't order an additional line. This seems to happen a lot so EE must take some responsibility. Will it be better to cancel the contract and go elsewhere?
06-09-2023 04:16 PM
Hi @desmond1,
Welcome to the EE Community. 🙂
Does your order confirmation email state it was an upgrade or an additional line?
James