23-04-2024 04:52 PM
Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can get my money back?
23-04-2024 04:59 PM
Ask Sony!
23-04-2024 05:01 PM
Sony won’t speak to me because I don’t have an account. They said with account number there is nothing they can do.
23-04-2024 05:03 PM
Has another user of your a/c been buying PS stuff from Sony?
23-04-2024 05:09 PM
No nothing been purchased
23-04-2024 06:55 PM
Do you or anyone in your household have any Sony products, @Justin3210?
If so, have you checked the purchase history on those?
Chris
24-04-2024 06:48 AM
No we have any Sony products
24-04-2024 11:06 AM
Thanks, @Justin3210
I recommend speaking with our Mobile Care team again, so they can look into this further.
Chris