How to return

[VIKTOR98]

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement. 

[Schockwave · Accepted solution]

Hello @VIKTOR98 ,

Welcome to the community,

If you ordered online or by phone, you have 14 days to request the return of the product and cancel. You will receive a return label and package to return it. Here is a link on what to do to return product:

https://store.ee.co.uk/help/returns-and-refunds/returning-goods-our-returns-policy

[Angus23]

What if the controllers are faulty and won't connect to the headset? The EE customer service advisor I spoke to said I have to deal with the manufacturer even though its been less than a month since purchase. 

[James_B]

Hi @Angus23,

Welcome to the EE Community. 🙂

Your purchase includes a one year manufacturer warranty so they'll be able to arrange a replacement for you if they aren't able to help you get the controllers paired with the headset. 

You can contact Meta support at Get support | Meta Store.

Hope this helps.

James