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Sorting out a new contract

TKPB13
Explorer

Can anyone tell me, after 2 months of phone calls and issues after getting a new phone, which was faulty, the second was also faulty so a different phone.

how long should it take to get a refund of over payments and when should the bill on the app show the correct information?

im really fed up with EE and the way we have been treated 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @TKPB13 

Thanks for coming here. 

Did make an upfront payment for the phones and then returned the phones? 

Does the EE app show your account is in credit? 

Leanne 🙂