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I'd like to remove my 'Apple One' add-on now that I've moved abroad

BWMF94
Visitor

‎02-05-2024 06:02 PM

I recently moved abroad to the USA. I intend to continue paying my pay-monthly plan and using my device with an eSIM for a US number & data. 

However, to switch my region in the App Store and get access to US-only apps, I need to cancel my Apple One subscription. I don't have the option to do this and I'm directed to cancel it through EE, but I also don't have the option to do this from my account. 

Is there a way to cancel the Apple One subscription early, even though it's a core part of my contract?

0 Helpful
1 REPLY 1
Chris_B
Grand Master
Grand Master

‎02-05-2024 06:06 PM

@BWMF94  You will have to speak with customer services about this.   If Apple one is included with the contract then only EE can terminate this as it’s part of the contract.   You’ll still have to pay the whole cost of the contract even if this can be removed.