08-06-2023 11:59 AM - edited 08-06-2023 12:01 PM
My recent bill has a charge of 15p for ‘Services to other companies’.
I’ve searched on the reference number & telephone number given and this says it’s relating to: 02 Infracast (text).
I have no idea what this is and did not send a text to anyone new on or around the date given or asked for any payment of 15p to be made!
I know it’s only 15p but I want to get to the bottom of it in case it keeps happening.
Can anyone give any advice on this please?
08-06-2023 12:17 PM
What is the number given against it?
08-06-2023 12:29 PM
The number is 0131 5568 555.
Thanks.
08-06-2023 12:46 PM
I meant the reference number. That's a fake phone no.
08-06-2023 01:26 PM
The reference on there is the third party number: 81550.
Thanks
08-06-2023 01:31 PM
Third party ref number on there is: 81550.
When I search the telephone number it comes up as Royal Bank of Scotland (which is still baffling to me!)
08-06-2023 01:55 PM
Hi @Shazedge,
Welcome to the EE Community. 🙂
You can reach out to the service provider directly at support@infracast.com.
Hope this helps.
James
08-06-2023 02:15 PM
Hi James,
OK thanks. I will contact them.
08-06-2023 02:19 PM
No problem @Shazedge 🙂
James
08-06-2023 02:21 PM
If it's not as fake as their phone no. 😉 .