unauthorised extra charges

[Clayhead85]

I have the same issue £238.93 in extra charges to Sony PlayStation. One week after receiving the bill I cannot seem to resolve the issue . EE say it’s Sony PlayStation problem spoken to them they say communicate with Boku they say not transactions showing. Getting rather frustrated it’s not a small amount to find. 

[James_B]

Welcome to the EE Community, @Clayhead85 🙂

Did Boku check under the EE mobile number the charges are billed against?

James

[Clayhead85]

I don’t think so know you ask 

[James_B]

If you give them your number, they should be able to locate the transactions for you, @Clayhead85 

James

[Clayhead85]

Nothing showing no transactions or subscriptions.

[James_B]

Can you see the transactions in the Boku customer care portal, @Clayhead85?

James

[Clayhead85]

No 

[James_B]

Do you have more than one phone on your EE account, @Clayhead85?

James

[Clayhead85]

Yes I’ve got 5 in total 

[James_B]

Have Boku checked all of the numbers, @Clayhead85?

James