Why am I being charged £46 extra if I’m not using my phone in Brazil?

[MrsRansom]

Hi. I want to understand my bill this month. I’m on a monthly bill and I was charged £46 extra this month. I’m in Brazil and I haven’t been using my phone, the mobile data has been turned off and I have only been using it on wi-fi mode.

What can I do to not be charged extra considering I’m not using my phone?

Thanks,

Mrs Ransom

[Chris_B]

@MrsRansom  Have you made any calls/texts ?   You can not use data unless you have a data add on for that location. 

[bristolian]

What were you charged £46 extra for? How is this itemised on your bill breakdown?