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Extra charges

Keren79
Contributor
Contributor

‎15-03-2024 12:59 PM

Hi

ive had a high amount of extra charges this month but it only says the price of the charge on the bill and not what it was for?

how can i find out what the extra charges were for?

and the hopefully stop them

0 Helpful
6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎15-03-2024 01:05 PM

Is there a no. against this charge?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Keren79
Contributor
Contributor
In response to XRaySpeX

‎15-03-2024 05:40 PM

No number just date and cost

IMG_6326.png

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Keren79

‎15-03-2024 05:43 PM

Are you looking at your bill in your online EE rather than the app?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Keren79
Contributor
Contributor
In response to XRaySpeX

‎15-03-2024 07:01 PM

Yes online

0 Helpful
Katie_B
EE Community Support Team
In response to Keren79

‎16-03-2024 07:21 AM

Do these charges look to be purchases @Keren79?

If there is nothing showing on your EE bill, please give us a call on 150 so our customer care team can look into this for you. 

Katie

0 Helpful
Keren79
Contributor
Contributor
In response to Katie_B

‎16-03-2024 08:06 AM

Yes am guessing charges for purchases but im not sure as it does not state what they are for!

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