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20% discount not showing on my first bill

Marcusd707
Visitor

‎16-03-2024 09:51 AM

Hi,

I recently joined EE, I called up to add a 20% discount from EE perks to my contract. This discount is not showing on my first bill, is this normal or has the discount not been added to my account properly?

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎16-03-2024 10:06 AM

Hi @Marcusd707 

It sounds like EE haven't added it. Best call EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Chris_B
Grand Master
Grand Master
In response to Northerner

‎16-03-2024 11:29 AM

@Marcusd707  Does it show add on under add ons on your EE account?    If it does your bill was probably generated before you got the add on applied to your account.  

0 Helpful