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Paid but not taken off balance now suspended

Darreng77
Explorer

‎29-12-2023 05:02 PM

Hello I paid my bill and had email confirming it but we didn't take off balance and suspended services so I can't even call them, unfortunately this is the worst phone company ever 

4 REPLIES 4
bristolian
Legend
Legend

‎29-12-2023 05:10 PM

When services are suspended, an outbound call restriction should still allow you to call CS on 150.

0 Helpful
Darreng77
Explorer
In response to bristolian

‎29-12-2023 05:21 PM

Unfortunately it doesn't it takes me to automated payment line but I'm not paying twice 

0 Helpful
Northerner
Grand Master
Grand Master

‎29-12-2023 06:33 PM

Hi @Darreng77 

When did you pay.

EE wouldn't suspend your account unless you had ignored more than one warning. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Leanne_T
EE Community Support Team

‎30-12-2023 07:26 AM

Hi @Darreng77 

How long ago did you make the payment? 

Is the payment showing in your EE app?

Leanne. 

0 Helpful