Billing

georgetucker740 · ‎21-11-2023

Hi, Recently up graded my phone. Am I confused as to why I am being charged ;

£2.29 per day for EU roaming Variable.

This was not in the original agreement. I am unable to amend this add on too.

Be grateful for any help.

XRaySpeX · ‎21-11-2023

By upgrading you have now entered a new contract and agreement. All contracts started after July 2021 are liable to be charged to roam.

The free add-on you see means that you'll be charged £2.29 only on the days that you use your UK allowances in the EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎21-11-2023

By upgrading you have now entered a new contract and agreement. All contracts started after July 2021 are liable to be charged to roam.

The free add-on you see means that you'll be charged £2.29 only on the days that you use your UK allowances in the EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)