App and phone never ever work as it should.

[communi]

Is just me or since BT have taking over EE EVERYTHING has got worse - the app never works, never get the 5g that they advertise, constantly sending texts that they are doing some work so it may affect my coverage..  after 20 odd years with them,  think it may be time to leave think all the networks have the UK pretty much covered anyhow. The only thing they have going for them is the customer service which is still excellent but if that turns into BT standards it’s definitely time to get another provider!

[Leanne_T]

Hi @communi 

I am sorry to hear you are having problems with your service and the app. 

What happens when you try and log into the app? 

Do you get 5G in other areas? 

Leanne.

[XRaySpeX]

When did this alleged takeover take place in your view?

[communi]

2015 Grand Master

[communi]

Hi Leanne, 

The layout of the app is not as straightforward as it used to be - were adults that pay bills and don’t need cartoons all over the place. If I want to make payment, the page never opens and you have to use the website which makes the app pointless. I have mentioned my coverage numerous times and the amount of time they are taking to ‘repair work in my area’ is getting beyond the joke, anyone would think this mobile thing is a new venture! It really has been like this for all the years BT have been in charge which is odd because technically they are giants- but unfortunately we all know what BT thinks of its customers… 

[Christopher_G]

Thanks for your feedback on the app, @communi

Have you discussed the coverage in your area with our technical support team? They may be able to give more of an insight into what's happening in your area.

Chris

[Chris_B]

@communi  So your are saying you’re issues started in 2015 ?    If not can you please explain while you believe that the BT takeover is the cause of your issue.   BT own EE they are not the same company.    Just like Fiat own Ferrari you won’t blame Fait for your Ferrari issues would you.    So why’s BT at fault for EE network issue or app issues.  

[communi]

Hi Christopher,

I have raised this but what more can the technical team do apart from what they’ve already done. It’s hard to convey the frustration as a user,  when everything seems fine from the other end.

[communi]

You’ve only just realised BT own EE 👀 

[bristolian]

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@communi wrote:

all the networks have the UK pretty much covered anyhow

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If only that were true!