09-11-2023 10:56 AM
Hi
My bill is split in two now and I get a monthly bill invoice but I don't get one for my monthly flexi pay debit. How do I get a monthly invoice for my flexi pay debit to satisfy my accountant.
Thanks
Paul
Solved! See the answer below or view the solution in context.
09-11-2023 02:14 PM
Hi @pmackle1888
Welcome to the community.
Your first bill will include: your plan, airtime, any upfront cost paid towards the Flex Pay. Your Flex Pay device documents will be available in your EE Online account. Any bill sent thereafter will only show your plan and services, not your monthly device cost.
An annual Flex Pay statement will be sent every 12 months to you showing payments you have made and any remaining payments.
Chris
09-11-2023 02:14 PM
Hi @pmackle1888
Welcome to the community.
Your first bill will include: your plan, airtime, any upfront cost paid towards the Flex Pay. Your Flex Pay device documents will be available in your EE Online account. Any bill sent thereafter will only show your plan and services, not your monthly device cost.
An annual Flex Pay statement will be sent every 12 months to you showing payments you have made and any remaining payments.
Chris
14-11-2023 01:41 PM
Thanks very much for your reply Chris.
19-01-2024 09:08 AM
This does not help me. I need a VAT bill every month. Do you know how i can obtain one?
19-01-2024 10:05 AM
Hi @tonyprouse
Our bills for personal users show all charges inclusive of VAT. If you need a VAT breakdown for business purposes, please get in touch with our mobile guides to arrange switching to a business account.
The team will go through the plans and let you know what options are available.
Leanne.