Broadband & Landline

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Forum Posts

Changing Your WiFi Password on a Brightbox

You may have heard in the News that TalkTalk has recently had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Brightbox router in case a similar attack is made agai...

XRaySpeX by EE Community Star
  • 52022 Views
  • 2 replies
  • 22 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 40922 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 74706 Views
  • 7 replies
  • 12 Helpful

Resolved! New debit card

Hi I have been trying to add a new bank card but I can't find were you actually add a new card!

EE Router

My move to EE broadband completed yesterday but I have not received a new router. Previous one was plusnet. Will it be a long wait? Thanks 

TawS by Investigator
  • 210 Views
  • 1 replies
  • 0 Helpful

Mid-Contract price rises

I really hate this practice of offering 18 or 24 month contracts with a built in Inflation + 4% price rise each April. My broadband and Mobile contracts went up by about 15% each back in April, I strongly believe this was unreasonable and should have...

Ian06 by Established Contributor
  • 753 Views
  • 9 replies
  • 1 Helpful

Delivery

Have active line tomorrow 11.10.2023 but dont have router delivery 

Lara32 by Explorer
  • 215 Views
  • 2 replies
  • 0 Helpful

Account Number

I am struggling to find my account number and did not receive my confirmation email. How do I go about finding it. Thanks.

CloudFlare Throttling Issue (FTTH)

I have EE's Full Fibre package and hadn't had any problems in about 10 months of service. However, for the last 24 hours (maybe longer) I am experiencing extremely slow speeds to certain sites. For example, loading a discord channel may take 4 minute...

andyxl987 by Contributor
  • 4413 Views
  • 96 replies
  • 36 Helpful