Wi-Fi down

Chloemd02 · ‎23-12-2023

My WiFi has been down for two days and I’m not sure what to do about it

Northerner · ‎23-12-2023

Your home fixed line internet is down or WiFi from the router?

Have you tried restarting your router.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Mustrum · ‎23-12-2023

@Chloemd02 What WiFi service do you have?

What router do you have and what lights are showing? Have you tried turning it off for a minute or two and trying again?

Have you looked at the contact us page, just follow the links and give customer services a call.

https://ee.co.uk/help

Chloemd02 · ‎23-12-2023

Like you can connect to the internet but it doesn’t work but the router is still on the colour it’s ment to be on

Chloemd02 · ‎23-12-2023

EE, it’s letting us connect but it’s not working , it’s on the aqua colour it says it’s ment to be on it wen

Chloemd02 · ‎23-12-2023

It went off yesterday

XRaySpeX · ‎23-12-2023

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chloemd02 · ‎23-12-2023

I’m not with bt I’m with EE

XRaySpeX · ‎23-12-2023

No, but it is Openreach, part of the BT Group, that controls the BB lines & BT will report on the status of all OR lines.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)