At a loss with Laptop Wifi Speeds

gavgronk · ‎22-12-2023

Hi,

I'm at a loss and hoping someone can help as to why the Wifi speed shown on my laptop is so low compared to other devices, I'm hoping someone can help with Laptop settings etc.

Long story short I had SKY Fibre 500+ for last 2 years, connection was fine on all devices accept my Desktop PC and partners Laptop, I bought a Gigabyte Aero 16 laptop recently but still had same issue over Wifi. Mobile would show 300-500mbps, PS5 would show 300-500mbps but laptops and PC would show 10 - 40mbps.

I've just changed Fibre provider to EE as I thought SKY were the issue, but now having 700+ fibre installed, I still have same issue on laptops, even standing right next to the router.

So new Laptop, new router, new provider = 10 - 40mbps

Could this be a settings issue?

Thanks,

Gavin Gronkowski

Northerner · ‎22-12-2023

Hi @gavgronk

It depends on the modem installed in your laptop but it is clear this is the issue if all other devices are showing better speeds. (Settings -network and internet)

Turn off power management on your laptop modem (adapter property settings)
Check what IEEE band your laptop modem is using (normally this is auto) change it it ax if that available on your router (WiFi 6) this is done under WiFi settings
Make sure your driver's are up-to-date.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎22-12-2023

It all depends on what WiFi adapter the lappy has.

Run the command ipconfig /all from a command line. On the entry "Wireless LAN adapter WiFi:" what Description does it say, e.g. "Intel(R) Dual Band Wireless-AC 3165"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

gavgronk · ‎22-12-2023

This is the laptop I've just bought

https://www.overclockers.co.uk/gigabyte-aero-16-oled-nvidia-rtx-4070-32gb-16.0-uhd-oled-60hz-i9-1390...

And Adapter info below:

Funny thing it does the same on both new and old laptop

XRaySpeX · ‎22-12-2023

OK, that WiFi adapter should be well fast enough. It's WiFi-6E.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

gavgronk · ‎22-12-2023

Power Management tab is missing

Where do I check IEEE band?

Drivers up to date

gavgronk · ‎22-12-2023

Weird thing is it shows a much higher speed on WI-FI status than a speedcheck website like below, although downloads are really slow so I'm guessing the speeds are low.

What is the most accurate way of checking speed ?