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Broadband cancellation without my request

markbell19
Investigator
Investigator

I have received an email from EE today saying I have requested to cancel my contract with them which I haven’t. 

I’ve logged on to my account and under the broadband it says pending cease. 

how is this possible? 

2 REPLIES 2
Chris_B
Grand Master
Grand Master

@markbell19  You need to call customer service about this.   They are still open till 9pm.  

Tried calling CS, automated message says office hours are 08:00 - 20:00