Thank you for your reply, we did go to EE as already a customer for mobile phone so went there first. Explained that we were in a rented flat, and they said the engineer would still need to come out. We knew that this was probably going to be a waste of time. We have the standard connection....like the one you put in a phone or internet box but not the option of changing wires...which seems to be the only option for fibre, the area is fibre but not the landlady or perhaps the owner of the block. A different employee instantly said "oh you need traditional broadband" so I think it's an option...just wanting to be able to go back in there knowing the correct terms for what we need. We are currently waiting for them to send a bag to send the box back so we can sort it. We don't have a phone number but this is what came up....
