Transfer of Broadband from old EE to new EE

[Cs98]

I have this exact problem. 24 hours of no internet. A lot of faff considering I stayed with my existing broadband providing (just a new contract). 

EE I've called 3x and not had the issue fixed which is that the legacy EE account has been closed and the new EE/BT account not been opened yet. Was told by the last call handler to wait till midnight on the activation day (it came and went - no change). Please DM to sort this out ASAP 

[Neil-O]

Hi @Cs98 Welcome to the community and thanks for posting, I've started your own thread as the one you posted on was about an EE ID problem. 

I'm really sorry your legacy EE broadband has stopped and activation of your New EE broadband delayed. I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

[Cs98]

Have replied - still no internet 

[Cs98]

36 hrs of no broadband - can't recommend EE the way things are