27-02-2024 09:24 AM
Horrendous experience with EE. 3 orders placed for a broad band router each time Iv been told by EE it would be sorted and open reach cancels it because they don’t recognise my post code even though they sent a router here weeks ago. EE no help they sound baffled and advise me it will be sorted and yet it never is. Apparently every Monday I should just spend over an hour ordering a new router only for it to be cancelled and repeat the same cycle. It’s not on at all
27-02-2024 05:11 PM
@Paully192 do you have a broadband or phone service at the moment?
Is it a new build that has yet to be connected to the Openreach network?
There will be a logical reason for orders being rejected, so just trying to help you work out what the issue is.
Could you post the results from the BTW DSL checker use your phone number if you have one, or the address check if not = post the results but hiding your number or address.
28-02-2024 11:36 AM
14-05-2024 07:56 PM
Hi
I am having exactly the same problem. My Mum ordered a new broadband deal in store which worked perfectly well but was very expensive. I cancelled it on her behalf to get the same deal online but much cheaper and they have cancelled her order twice without anyone being able to explain why. Each time you ring customer service on hold for ages without any real progress or answers.
I have a call back tomorrow but this has been going on for a month now. Have registered a complaint and will likely look for an alternative provider