New EE app wifi controls not working

[niclawson]

So looks like I am one of the customers who cannot access the wifi controls on the EE app for the new broadband service. Can see loads of people are having the same issue. I have tried deleting and reinstalling the app and rebooting the router but like everyone else this doesn’t work. Has there been a work around done for this yet?

[Daniel-S]

Hi @niclawson,

Thanks for reaching out to us.

I am sorry that it's not working for you. I'm going to send you a private message so that you can reach our team here at EE.

Thank you

DanielS

[Leon380]

Did they manage to sort yours? I’m waiting for a call back and wonder if anyone is getting the issue fixed. 

[Alan1209]

Hi I am having the same problems and have phoned ee about 30 times and just keep getting the run around. Have they fix the problem for you. They should delete the ee app and use the BT app you can do everything on the BT app. 

Thanks Alan1209

[XRaySpeX]

They should delete the EE app or this part of it and use the router itself to config itself!

[niclawson]

Not heard anything yet, waiting for response from EE after responding to a PM they sent me. So nothing yet

[Robbie-Mac]

Hi @niclawson and welcome back.

Sorry for the time it's taking to get to you.  We will pick up your case as soon as we possibly can and we'll be in touch then too.

Thanks,

Robbie

[Alan1209]

Thanks for letting me know. I have researched this and there are ten's of thousands with the same problem. Mr Keven Bacon you should be ashamed of yourself advertising something that doesn't work. EE delete the EE app and use the BT app you are one company so why have 2 apps when the EE app is only sometimes fit for seeing how much we owe you and nothing else. 

[Alan1209]

I am also havingthe sameproblems. I have researched this and there are ten's of thousands with the same problem. Mr Keven Bacon you should be ashamed of yourself advertising something that doesn't work. EE delete the EE app and use the BT app you are one company so why have 2 apps when the EE app is only sometimes fit for seeing how much we owe you and nothing else. 

[Ryan01]

Hi, I’m having the same issue also, I did get somewhere with it, if you ask the broadband tech team  if they could send it off to a team called TMC they will look further into it for you like they have for myself.

i hope this helps you make some progress on the issue.