Hi James.
Stephanie logged in a call back for when she was on leave, guess what, they called the mobile!
EE have been very quick to inform me that I will be liable for termination fees, even though I have asked to terminate throughout phone calls in the first two weeks, might have even stated it on “chat”. The “guides” just try and steer you away from the subject or mysteriously pass you through to someone else.
Correspondence (5 letters so far, GDPR violation I think?) have been sent to a neighbours house (1/2 mile away) not just delivered to the wrong house but the letterhead showing the wrong house.
Haven’t received the wi-fi extender after a month, which surely negates the contract?
Not only was Stephanie accommodating, but I’ve got to mention a couple of others who have really tried to help.
Adonis who has promised a call back….
and Richard who I spoke to yesterday, because guess what, the landline has gone down!
Undeterred, I completed two complaint forms, (because no one high enough up the food chain can deal with the both broadband and mobile) requesting final resolution letters.
I’ve more information, but I’ve spent too much effort trying to deal with this and it really is not good for my blood pressure! As an aside also “questioned” by a guide about my disabilities! You couldn’t make it up!
Should never have switched from BT!
