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Home hub drops ethernet repeatedly

SeymourC
Investigator
Investigator

After getting fibre installed I have had problems with the home hub repeatedly dropping my ethernet connection:

SeymourC_0-1706114533619.png

This is just today's events

6 REPLIES 6
Mustrum
Ace Contributor
Ace Contributor

@SeymourC  what do you have connected to that port?

Have you tried changing cable or moving to another port?

A PC, and it does the same for other ports and cables.

Is it going into hibernation ?

Is it a direct connection or does it go through a switch or Home Plugs?

Does it report the same when the PC is not connected?

SeymourC
Investigator
Investigator

Shouldn't be, it's during active usage, direct connection and not tested with no connections as, well, I need to use it and can't sit with it unplugged just to see.

@SeymourC  suggest you give the Broadband Care Team a call, not much I as a fellow customer can suggest at this time.

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juiceof2limes
Established Contributor
Established Contributor

It's possible the NIC of your PC is actually failing or having some issue which is dropping the connection briefly.  Is this a Windows PC or Server?    Checked Event Log for issues pertaining to the network interface?

Just seems odd it is dropping connection on all 4 ports of hub (possible hub is faulty). You say you have changed cables and all that.