24-01-2024 04:42 PM
After getting fibre installed I have had problems with the home hub repeatedly dropping my ethernet connection:
This is just today's events
24-01-2024 05:08 PM
@SeymourC what do you have connected to that port?
Have you tried changing cable or moving to another port?
24-01-2024 05:35 PM
A PC, and it does the same for other ports and cables.
24-01-2024 05:40 PM
Is it going into hibernation ?
Is it a direct connection or does it go through a switch or Home Plugs?
Does it report the same when the PC is not connected?
24-01-2024 06:09 PM
Shouldn't be, it's during active usage, direct connection and not tested with no connections as, well, I need to use it and can't sit with it unplugged just to see.
24-01-2024 06:16 PM
@SeymourC suggest you give the Broadband Care Team a call, not much I as a fellow customer can suggest at this time.
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26-01-2024 11:57 AM
It's possible the NIC of your PC is actually failing or having some issue which is dropping the connection briefly. Is this a Windows PC or Server? Checked Event Log for issues pertaining to the network interface?
Just seems odd it is dropping connection on all 4 ports of hub (possible hub is faulty). You say you have changed cables and all that.