Hi, I think I have a similar issue. Since I received my new EE hub, along with a renewed contract, two weeks ago, internet connection keeps dropping every 10-20 minutes on average. Tried almost everything, including calling the CS and having an EE engineer visited who checked everything inside, replaced the socket, but it didn't seem to help.
I assume the issue could be with the hub as my old one (different design) was (and, amusingly, still is, as I didn't discard it) working perfectly.
Connection drops regardless of number or type of the devices connected or connection type (either WiFi or ethernet). It seems to happen less frequently at nighttime and could be every 5 minutes or so during the day.
Any advice on what should I do - ask for a replacement hub, stick to my old one as long as it works or try something else?
Another issue is internet speed which is below the guaranteed minimum (70 mbps) and varies between 37-60, regardless of which hub I'm using. However, before I changed my contract I rarely had any speed issues (in fact, any issues) - it was at or near 70 mbps pretty much all the time.
Thank you.
