Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Home Broadband cancellation scam

EEscammers0
Visitor

‎06-05-2024 10:42 AM

Be aware, the contract monthly fees for home broadband seems relatively low I was paying £23. But if you move house, to an area where EE do not operate then they sting you with a massive cancellation fee!!! £165 for me!

Any respected company would charge maybe 1 or 2 months max, but not these scam artists.

I recommend everyone steer clear of EE.

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎06-05-2024 12:27 PM

Hello @EEscammers0 ,

Welcome to the community,

Have you made sure that there is no possibility of fixed broadband where you are moving? Have you spoken to customer service about this to see what they can do and how much longer do you have left of your minimum term?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
Grand Master
Grand Master

‎06-05-2024 01:00 PM

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new addy? Post just the whole table and the line above it, blanking out your addy. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful