Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Router Issues.

Jools_Sheffield
Contributor
Contributor

‎06-05-2024 02:28 AM

I’m experiencing a problem after the new fibre connection was done last week. The connection keeps dropping out and is unable to stay connected. See screenshots below. 

Jools_Sheffield_0-1714958778251.jpeg

 

Jools_Sheffield_1-1714958778239.jpeg

 

Jools_Sheffield_2-1714958778273.jpeg

 

 

Jools_Sheffield_3-1714958778275.jpeg

 

 

Jools_Sheffield_4-1714958778259.jpeg

 

 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎06-05-2024 08:53 AM

Hi @Jools_Sheffield 

It looks more likely your iphone is connecting to the mobile network becase of the strong signal over wifi calling on your phone. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Gazwalsh
Visitor

‎06-05-2024 09:27 AM

I have been having same problem since Jan and went from bt to ee. 3 routers 5 tech visits. Speed mostly ok but not what I'm paying for. Complaints shut down when not resolved or resolved and reappear. All my devices not least than 4 years old. But keeps booting connection. 1 laptop can't connect at all. Others lose it after 10 mins. Skyq box firesticks all have probs. Ee just can't resolve for some reason. I'm giving up

0 Helpful
Jools_Sheffield
Contributor
Contributor

‎06-05-2024 02:12 PM

Sorry to hear this, it seems the system cannot keep up with the requirements of users. 

0 Helpful
Jools_Sheffield
Contributor
Contributor
In response to Northerner

‎06-05-2024 02:14 PM

Is there any solution to this, only my EE mobile connection isn’t as fast as my Router Wi-Fi service. 

0 Helpful