I recently placed an order for broadband and telephone but decided I no longer required it, as my speeds with BT are far faster than what EE is offering, and with having a full schedule with a variety of appointments mainly medical and unable to accommodate the engineer, and not available to receive the hub etc which was missed twice due to not being home and now should be returned to sender without me going into store, emailed the advisor who ordered the package and requested it be cancelled, and sent messages to the EE Customer Service team on the 07* number, asking them to arrange cancellation, but the message failed to go through, also sent also to +27777 to cancel. I am at a loss as to why EE do not have email addresses, let alone to Customer Services, even the customer relations email address does not work, or the appropriate team to cancel orders, and why is it that we cannot have the option to cancel orders directly on the order list page is a complete mystery to me, as this would save much time and effort of doing it over the phone. Can someone from EE Clumber Street store or the Customer Services contact me to sort out cancellation, or confirm that this has already been done through emails sent to the store and the phone numbers. Communication from EE preferably on my email address on my account, and I can supply the details most welcome.
