Why Won't My Personal Hotspot Work Since my Upgrade? (iPhone 12)

ClareM82 · ‎05-05-2022

Hi All,

I recently upgraded from iPhone 11 to iPhone 12 and added another line to my account for my daughter. I've got 3 phone numbers on my account to cover family members. Since my upgrade, my personal hotspot won't connect. The other 2 numbers on my account have got no trouble connecting but mine just won't! Tried googling, tried connecting via usb & blutooth. Is this a settings issue or an account access issue? Perhaps something EE need to enable on my account? Not sure why though as it's always worked. Any suggestions most welcome! Thanks

ClareM82 · ‎05-05-2022

Made a call to EE customer services and now all resolved! Thank you for your comments and help everyone. It was just a settings issue. Correct settings toggled now.

View solution in original post

XRaySpeX · ‎05-05-2022

What is supplying your personal hotspot?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ClareM82 · ‎05-05-2022

Hiya,

I'm using 4g and 5G mobile data which is unlimited on my account.

Thanks

XRaySpeX · ‎05-05-2022

Sorry, but what device acting as a personal hotspot are you connecting the 3 phones to? Or are you saying the the 3 phones themselves are acting as personal hotspots variously to which yet other devices are connecting to & consuming the phones' data?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ClareM82 · ‎05-05-2022

Not sure i've understood your question. But, i can connect my daughters iphone to her laptop using mobile data and personal hotspot so that the laptop has got wifi connection. (we have just moved house so waiting for a broadband connection) I cannot do this with my iphone or laptop. The mobile device is the hotspot using 4G/5G mobile data. Hope that makes sense?

XRaySpeX · ‎05-05-2022

OK, it's my 2nd scenario.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ClareM82 · ‎05-05-2022

right, so do you know why it won't connect please?

Chris_B · ‎05-05-2022

@ClareM82 you are putting the contract passcode in to your lap top ? This will have changed on your new device.

ClareM82 · ‎05-05-2022

There is no contract passcode. I can set up a password to allow others to join my network but that hasn't changed. The network isn't even discoverable at the moment for any passcodes etc to be required.

XRaySpeX · ‎05-05-2022

He meant correct passcode.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)