I have the same problem. I have replaceable batteries, I have just replaced them with new, no change. Must be power to remote as will mute TV, but no other buttons work.
@FionaMcc It’s not an Apple Siri Remote control as you can not change the battery on it as it’s a sealed unit. EE have only ever supplied the 4K Apple TV and that includes the original Siri Remote ( touch pad, all black and silver on the back ) or the 2/3nd generation Siri Remote that’s all silver with black buttons and a black round touch pad with directional buttons around it and that comes with the 6th/7th generation Apple TV. So if you’ve changed the battery on the remote it’s a gen 2 Apple remote ( not Apple Siri Remote ) and that’s was for the 2nd and 3rd generation Apple TV and that was never supplied by EE.
