stolen phone

[jodk30]

Hi, im using this to log the fact that there is only a phone number to contact to report a phone stolen.  the number does not however have a stolen phone option. it is simply the standard EE option board.  I have been sitting in a phone queue for one hour and this is simply not good enough. 

as well as logging the problem, can i suggest you have a simple tab on web to facilitate this.  if there is one its not straight forward to find.

[James_B · Accepted solution]

Hi @jodk30,

Welcome to the EE Community. 

I'm sorry to hear your phone has been stolen.

You should hear an option to report your phone stolen when calling 07953 966 250. The options are 1 > 2 > 1.

Hope this helps.

James

[Mimi14]

Trying to report a stolen phone- can’t get through? 

[Chris_B]

@Mimi14  Are you choosing the options 1-2-1 ?    You can do this 24h a day.   Please have a read of THIS 

[Mimi14]

I’ve been holding for 22 minutes?

[Leanne_T]

Hi @Mimi14

Thanks for coming here. 

Did you speak to a member of our customer care team last night and get the phone and SIM blocked? 

Leanne.

[Merriman]

Hi there,

I have a 12 pro max on contract with your self and it has been stolen 

[Mustrum]

@Merriman  have you reported it following the instructions above?

[terence34]

Hi need the sim block and new one sent to me with the some number xxxxxxxxxxx

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[terence34]

I am in México that why i am texting the number again is xxxxxxxxxxxx

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