All incoming calls are diverting to voicemail

[Jai163]

Has anyone else experienced this recently? all my incoming calls have been diverting to voicemail. on the call list it says 'call answered on another device. I turned everything like focus and voicemail off. Turned off all my other devices like my Apple Watch and Mac. completely restarted my phones from scratch to see if it helps. Also switched to a physical sim and put the sim into a different phone and yet it's the same thing. All incoming calls are diverting to voicemail. EE Customer Services have been about as much help as I can expect. they've refreshed the line etc and gone through trouble shooting.  Someone yesterday at EE said they actually knew of this issue and it's an ongoing problem and it'll take a few weeks to fix. I called up today to find out how I'll be notified if and when it'll be fixed and the person I spoke to today had no idea what I was talking about. just went through the same trouble shooting as so many others have. add to the face you have to wait 20/30 minutes just to talk to someone its getting ridiculous now.

[bristolian]

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@Jai163 wrote:

all my incoming calls have been diverting to voicemail. on the call list it says 'call answered on another device.

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This alone, suggests that an Apple/iOS feature is responsible, rather than this being an EE-network issue as such.

A couple of the other forum regulars use iOS and can hopefully advise further,

[James_B]

Hi @Jai163,

Welcome to the EE Community. 🙂

If you go to Settings > [Your Apple ID], are you signed in on any other devices that could be receiving your calls?

James

[Jai163]

I would have thought the same were it not for the fact that I did say I took the sim and tried it in another phone and the same thing happened suggesting it’s nothing to do with the phone but the network. 

[Jai163]

Again if you’d read my post I do say that I tried the sim in another phone and it still diverts all my calls. The settings on my phone or where I’m signed into might have been a factor but would it be a factor if the same thing happens when the sim is in someone else’s phone? 

[James_B]

Hi @Jai163,

The 'call answered on another device' message you're seeing indicates your calls are being routed to another Apple device.

If you temporarily sign out of all other devices that are using your Apple ID, do you still see the problem?

James

[Bethany32]

I’ve been having this issue also just randomly for the past two days… no new device have been added to my account and I’ve even signed out of everything and still doesn’t seem to be working. 

if I turn my phone off and on it seems to work for a couple hours then it decided to randomly stop working. It’s so annoying when it’s every phone call too!! 
Have you managed to get sorted with yours? 

[Jon_K]

Hi @Bethany32.

Do you have any other Apple Devices?

Jon

[Bethany32]

I do yes, but my IPAD has been untouched for over a month and this only randomly started the other day. I’ve also disconnected my iCloud from the IPAD last night and it’s still not working today? I’ve literally turned everything off and it still doesn’t work expect from when I turn my phone on and off and that only seems to work for a couple hours at the most. 

[Jon_K]

Thanks @Bethany32.

I'd recommend getting in touch with our Tech Care team so they can investigate this further.

They'll be able to run through troubleshooting steps with you.

Jon