22-10-2022 05:17 PM
Has anyone else experienced this recently? all my incoming calls have been diverting to voicemail. on the call list it says 'call answered on another device. I turned everything like focus and voicemail off. Turned off all my other devices like my Apple Watch and Mac. completely restarted my phones from scratch to see if it helps. Also switched to a physical sim and put the sim into a different phone and yet it's the same thing. All incoming calls are diverting to voicemail. EE Customer Services have been about as much help as I can expect. they've refreshed the line etc and gone through trouble shooting. Someone yesterday at EE said they actually knew of this issue and it's an ongoing problem and it'll take a few weeks to fix. I called up today to find out how I'll be notified if and when it'll be fixed and the person I spoke to today had no idea what I was talking about. just went through the same trouble shooting as so many others have. add to the face you have to wait 20/30 minutes just to talk to someone its getting ridiculous now.
Solved! See the answer below or view the solution in context.
16-11-2022 12:23 PM
I’m having the same issue. I’ve tried everything! I do have a watch. “Answer calls on other devices” is switched off. I’ve tried unpairing the watch. I’ve tried removing it from iCloud etc. Did anyone ever get this resolved? I’ve been on the phone to EE and they asked me to do a 2 way sim swap. Seems to follow the device rather than the sim!
16-11-2022 01:56 PM
Hi @JadeGrey
Thanks for coming here.
Does this happen with all calls?
Have you tried factory resetting your phone, after backing up your data?
Leanne 🙂
16-11-2022 02:17 PM - edited 16-11-2022 02:19 PM
Hey! Sorry I forgot I asked a question on here. I managed to get this fixed and I know what’s happening. Firstly don’t bother asking anyone on here. It’s absolutely next to useless. It’s either a bunch of know it alls who don’t actually know anything or it’s banal questions like the last person who replied to your list asking you if you turned it on and off again.
Here’s what worked for me. Call technical help on 150. Tell them that you need to speak to the 2nd team because your Apple Watch number and your phone number have crossed wires. Someone on the 2nd team will know exactly the problem because it’s happened before. For whatever reason regular tech support haven’t been updated with this issue. Just make sure to tell them exactly that. Calls answered on another device.
16-11-2022 06:24 PM
05-09-2023 09:34 AM
I looked for this on various websites including youtube and solved it using to disable do not disturb mode.