Samsung galaxy s22 over heating

[Lauraamy1994]

hiya, I have a Samsung galaxy s22 and it's boiling hot to touch can anyone tell me what to do? I can't touch it it's that hot.

[Christopher_G]

Hi @Lauraamy1994 

Welcome to the community.

I would definitely recommend speaking with our Technical Support team, preferrably from a different phone. They'll be able to run through a diagnostic session with you.

Chris

[Chris_B]

@Lauraamy1994  Sounds like you need a new battery ASAP.   The battery is getting hot because it’s being drained of power fast.  The more the drain the hotter it’ll get.   Don’t use the device until a new battery is fitted this is very dangerous if it’s getting to the point that you can not touch the device.     The battery could even explode.     

[Lauraamy1994]

I'm guessing it needs to go back to the shop then as I have only just had
this phone as it was an upgrade in January. It has cooled a bit but the
battery does drain fast. Xx

[Lauraamy1994]

How much would that cost? 🤔 xx

[bristolian]

There are further details on https://ee.co.uk/local-repairs 

Manufacturing faults should be covered by the warranty

[Kusinski1]

Had mine a week and exactly the same. Did you swop for the same one or different.

[Chris_B]

@Kusinski1  If you’ve got an issue with your device that needs to be looked at, depending on the issue it’ll be fixed or swapped for a like for like device.   if this was a store sale you need to go back to that store as you get 12 days to go back and report a fault for a replacement device.  If it was a online or phone sale you need to call customer services about this