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Samsung galaxy s24 plus

chloxox
Visitor

had the phone 2 months, moisture detection has come up and will not go away, it hasn't been anywhere near water etc. have tried all different ways of drying out non existent water but can no longer use the phone as it won't charge. Any advice??

thankyouuuuu 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @chloxox 

Welcome to the community.

Have you tried backing everything up and restoring the phone to factory settings? If this is a software glitch and not actual water damage, then this should help. 

How do I backup and restore data on my Galaxy device? | Samsung UK

Chris