30-03-2023 03:32 PM
hiya, I have a Samsung galaxy s22 and it's boiling hot to touch can anyone tell me what to do? I can't touch it it's that hot.
30-03-2023 05:34 PM
Welcome to the community.
I would definitely recommend speaking with our Technical Support team, preferrably from a different phone. They'll be able to run through a diagnostic session with you.
Chris
30-03-2023 06:55 PM
@Lauraamy1994 Sounds like you need a new battery ASAP. The battery is getting hot because it’s being drained of power fast. The more the drain the hotter it’ll get. Don’t use the device until a new battery is fitted this is very dangerous if it’s getting to the point that you can not touch the device. The battery could even explode.
30-03-2023 09:42 PM
30-03-2023 09:54 PM
How much would that cost? 🤔 xx
30-03-2023 10:02 PM
There are further details on https://ee.co.uk/local-repairs
Manufacturing faults should be covered by the warranty
18-06-2023 07:16 PM
Had mine a week and exactly the same. Did you swop for the same one or different.
18-06-2023 08:44 PM
@Kusinski1 If you’ve got an issue with your device that needs to be looked at, depending on the issue it’ll be fixed or swapped for a like for like device. if this was a store sale you need to go back to that store as you get 12 days to go back and report a fault for a replacement device. If it was a online or phone sale you need to call customer services about this