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S20 wifi issues

Littlekirsty
Visitor

‎02-05-2022 07:22 PM

After an update my samsung s20 will not connect to my home WiFi. The hone WiFi is not an issue. Every other device is working perfectly. Even after a re set on WiFi and mobile my phone will not connect. Phone will connect to WiFi everywhere else. But not at home. 

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2 REPLIES 2
bristolian
Legend
Legend

‎02-05-2022 07:47 PM

Hi @Littlekirsty 


What happens when you try to connect to your home router?

 

Can the device see the hotspot network? Can you enter the password?

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Northerner
Grand Master
Grand Master

‎03-05-2022 06:32 AM

Hi @Littlekirsty 

 

If it connects everywhere else except home then the issue is not your device. Have you maxed out your WiFi connection at home? Are you entering the correct password? Have you blocked the device in your home network by mistake? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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