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Apps

Bluewilma
Investigator
Investigator

‎13-02-2023 11:12 AM

Hi I've recently upgraded my phone and now some of my apps don't work. My friend has the same phone and hers is OK, issue with phone? Would EE be able to swap do you think just for this issue?

0 Helpful
5 REPLIES 5
Schockwave
Community Hero
Community Hero

‎13-02-2023 11:21 AM

Hello @Bluewilma ,

Welcome to the community,

Have you checked that you have the latest software? Also made sure that the apps have been updated?

All need to have the latest updates, sounds like this is what is the problem that is causing the apps not to work.

Which apps are not working for you?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Bluewilma
Investigator
Investigator
In response to Schockwave

‎13-02-2023 12:01 PM

Thanks for replying.  It just seems to be Virgin Money, I've uninstall it then downloaded again still no joy. I've even been into the bank and girl has the same phone and hers is OK looks like no issue with the banking app, just me 🙈🤣

0 Helpful
James_B
EE Community Support Team
In response to Bluewilma

‎13-02-2023 02:11 PM

Hi @Bluewilma,

Welcome to the EE Community. 🙂

What happens when you try to use the app?

James

0 Helpful
Bluewilma
Investigator
Investigator
In response to James_B

‎13-02-2023 03:22 PM

It just goes round in circles, try to log in, put all my info and then just goes back to the beginning.

0 Helpful
James_B
EE Community Support Team
In response to Bluewilma

‎13-02-2023 03:30 PM

Hi @Bluewilma,

I'd recommend contacting your bank's technical support team for assistance.

It could be that you need to verify your details since changing your phone.

Thanks

James