11-03-2024 07:06 PM
Im getting pretty frustrated. New phone delivered 3 days ago, and it restarts several times a day I would estimate it has done it 30 times since Friday. I have searched the net and found a lot of reports that this is happening with Samsung phones and Ive tried many of the fixes. Safe mode, clearing cache partition.. clearing space, deleteing apps.. AOD disable etc..
I have to rely on my phone as my alarm in the morning and after it restarts I have no confidence the alarms are going to go off.
Any suggestions before I just send it back?
11-03-2024 07:55 PM
@biz387 If it was a store sale you need to go back to the store and you should be given a replacement device as it’s faulty. If it was a online or phone sale you need to call customer service to report the issue so it can be arranged to have the device returned and replacement sent to you,
11-03-2024 08:18 PM
You should not have to perform a fraction of the actions you already have, on such a new device.
Faulty phones are replaced with brand-new ones within the first 30days, if they were supplied by EE. Instore replacements may need to be first confirmed faulty by a CS Q&A-style check.
17-03-2024 02:05 AM
So I took the advice and reported it faulty. The replacement was received Friday. 0 restarts. I am staggering setting it up.. case on friday.. screen protector saturday and the update tomorrow