Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Unlimited data add on

I bought an add-on for the unlimited data with max internet speed after I use up my data allowance in this month’s plan, will this add-on be charged and renewed in the next monthly plan? I don’t need any more extra data outside the allowance next mon...

Add data option is blocked

Hi there. I need to add more data to my mobile but it says its blocked and to contact the account holder. I am the account holder?? I can't seem to remove the block

My mobile data

I have 25gb of data a month. Always had the same contract. The past few months since January I am now using up my mobile data before the end of the month, which has never ever happened before. for example my allowance renews on the 27th of each month...

Gifting data not working

My kids are both on my account. Each month I manually gift them data. Did it a few days ago. Showing online as fine from my number. No data been received by either of them. Normal text messages confirming not received by any of us. cannot solve this ...

Resolved! How can do I data gift

Resolved! share data

Resolved! Gifting Data to other (non-monthly) SIMs

I have multiple devices with SIM capabilities plus loads of data monthly (250GB), is there any way to gift data to any regular SIM that it is not linked to my account? I understand EE would love for me to have multiple payed lines, is there a workaro...

Resolved! Double Data not showing

Hi everyone, I was with Plusnet but moved back to BT. Also had a EE-Plusnet SIM and migrated to EE SIM pay monthly. Got notification of Double Data so texted 1122 'Double' nearly 2 months ago, now, data has reset to my normal allowance. Checked app a...

Resolved! Data limit

Please I want to increase my data bundle from 5GB to 25GB per month.

Speed cap 25mbs

New to EE and found out my speeds are capped , I have a SMARTY pay as your go SIM unlimited data no capped speeds , and Giff Gaff no caps either ? I use a Pay as you go SIM in a dongle for data only Are EE the only ones that cap speeds , and is th...