If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I recently ordered a new upgraded phone monday 20th May and received a confirmation email straight away but since then I have received no updates from ee or dpd and every time I check the ' track order' on ee website I keep getting the same mess...
Hi I tried to buy a monthly plan for an iPhone 13 with a large upfront payment but EE has declined my credit check. I have received no information on when my money will be refunded, the money has left my account. I am stressed please help
Hello all,I'm looking for details of my upgrade order on the ee website.My new phone arrived today but it was a different model to the one I thought I ordered.I'm trying to check if I made a mistake and ordered the wrong model, or if ee made a mistak...
Hi can use send the information to just my email by any chance instead of txt or is it a automated service txt , just the number I have is a ee already and not in use as my contract has ended , also when I receive my new handset can I then change my ...
Hi I placed an order for an upgrade on my account yesterday and got a confirmation email straight away - but nothing from DPD (no email or tracking number etc).DPD did attempt delivery today when I was not in and asked my wife for a PIN code which we...
I just signed up for the 15 pro monthly contract, I paid the upfront 30pounds but got no confirmation email. The money has been taken out of my account, I am a little worried.
You have agreed to enter into a services on demand arrangement. This means you authorise us to take payment from the registered debit or credit card every time you pay for an eligible product directly with your card. You can cancel this at any time. ...
I ordered an iPhone 15 pro max 256gb in natural titanium on Friday (17th). I paid an upfront cost of £50 which has been taken from the bank received a ‘successful order’ email from EE. Since then I’ve had no updates or tracking information sent. I’ve...
Ee cancelled my order due to credit check but took muupfront payment and this has not been refunded how long will this take to return to my credit card. I’m down £30
Can I have a free phone
