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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5439 Views
  • 2 replies
  • 2 Helpful

Re: No network

I am having the same issue with you on my new EE sim. Surprise . . . .  Has your issue been solved?  My mobile phone   is only functional inside my house through wifi calling. Outside my house, it shows 'SERVICE UNAVAILABLE'.

gfg1 by Investigator
  • 31 Views
  • 7 replies
  • 1 Helpful

poor signal reception indoors

Dear EE Support,I am writing to inform you that I am experiencing very poor signal reception indoors. Despite being in an area that is supposed to have good coverage, my mobile signal is consistently weak, making it difficult to make or receive calls...

Signal at home lessening to none existent

Hi,I’ve been with EE for probably 15 years (prior to it becoming EE) and at my current address for the past 6 years. I live in a relatively built up area in Telford Shropshire by no means in the middle of nowhere. Signal has never been brilliant but ...

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.  Our engineers began looking for a new location as soon as we were made awa...

Leanne_T by EE Community Support Team
  • 730 Views
  • 15 replies
  • 6 Helpful

Signal issues

 Downgrade in data speeds 2/3 bars of 4G and nothing works been like this for months. I have checked network status no faults. Also whos bright idea was it to put a mast in amongst trees?? Surely they need trimming ? This is probably why I’m having t...

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No service

Two day again no signal very difficult to manage please cancel my contract no longer with you i have new born baby so that's why call my wife for care i am working so how to manage any emergency no contact please help i am tired for this network @Se...

Coverage in Kingswood, Bristol

Update: 27 March 2024 Over the past few months, our engineers have been continuing building the equipment needed for the new mast and have found one part of the build will require further structural tests to make sure the structure will be safe, befo...

Leanne_T by EE Community Support Team
  • 22432 Views
  • 56 replies
  • 31 Helpful