Mobile Services

Didn't get expected unlimited data

I just purchased EE broadband, as I was informed that my existing mobile data would then become unlimited (being over £10 per month). But my data usage on the EE app still says that I have only 559.0 MB left, and there is no sign of it becoming unlim...

My iPhone will no longer stay connected to my Wi-Fi

Signal at home lessening to none existent

Hi,I’ve been with EE for probably 15 years (prior to it becoming EE) and at my current address for the past 6 years. I live in a relatively built up area in Telford Shropshire by no means in the middle of nowhere. Signal has never been brilliant but ...

poor signal reception indoors

Dear EE Support,I am writing to inform you that I am experiencing very poor signal reception indoors. Despite being in an area that is supposed to have good coverage, my mobile signal is consistently weak, making it difficult to make or receive calls...

Can’t receive pictures on WhatsApp? Check this setting!

If i can just help one person with this i’ll be happy…A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobil...

No network

I can't use my phone Internet unless at home ,I can't make calls at all .comes up with no network,,, done coverage check in my area and thats fine its driving me mad any help would be fab TYI ,,,,uk

Roaming CAP

How do you adjust roaming cap set at zero when already in eu.

Resolved! faulty sim card

hi.My SIM hasn't been working for a week.Keeps saying no SIM or network coverage on my phone. i bought a new SIM,but i need to keep my old number and my credit.how do i do this.please help thank you phil.