Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Wait time of 2 hours? Is this a joke?

Customer service at ee is more than abysmal in terms of waiting times. If it’s busier surely the answer lies in the good old fashioned notion of hiring more staff. Because if you parade the idea that you are committed to good customer service and tha...

Resolved! Plan Upgrade

I have a 24 month contract. If I upgrade my SIM only plan two months before it ends, will I have to pay a penalty fee? Will my current plan be stopped when I upgrade before the plan ends, and the new SIM arrives?

Feeling scammed

So I had a parcel sent to me from France last month and it was taking forever and wasn’t updating. So the person who sent it gave me the number for La poste ( French post office) they said calls are charged at standard international rates. So a fri...

I have several lines on my account for several months ive been trying to find w

I have several lines on my EE account. For some reason for months now I'm unable to reduce ..downgrade 2 of my sims. Or upgrade aims or have new devices..I've called EE so many times..they either cut me off or fob me off I finally spoke to someone to...

Where’s my account

Failing miserably to find my account. How do I get to it?No link on app

how much notice do i have to give before canceling my mobile contract

Resolved! Itemised bill

How do I get a itemised bill

mobile discount

I am new to EE and ordered home fibre broadband in the shop on 7th April. I was persuaded to also take out a SIM only mobile contract as I would save £20 a month as a broadband customer, which I was happy to do.My broadband has been delayed by Openr...

Fraud

Beware of fraudulent upgrades with EEOn 27/10/23 I called EE to cancel a contract for my phone ending 4373 from my number ending 5707 (both EE lines). At 19:46 on the same date a call was placed to EE from a different number cancelling this request a...

Unlimited data

Hie guys. If anyone could help me. Got my unlimited mobile data plan last year in October. First 6 months was paying £15 per month then after 6 months I would be paying £30 per month. The amount of money being deducted is more than £30 for example t...