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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 136016 Views
  • 49 replies
  • 20 Helpful

Didn't get expected unlimited data

I just purchased EE broadband, as I was informed that my existing mobile data would then become unlimited (being over £10 per month). But my data usage on the EE app still says that I have only 559.0 MB left, and there is no sign of it becoming unlim...

Can’t receive pictures on WhatsApp? Check this setting!

If i can just help one person with this i’ll be happy…A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobil...

beeringo by • Explorer
  • 1613 Views
  • 12 replies
  • 4 Helpful

Mobile data not working

4g no longer working reset network setting, restarted devise, checked content setting  

LL22 by • Contributor
  • 10933 Views
  • 29 replies
  • 2 Helpful

Order receipt

Hi, I topped up my SIM card today and was wondering how I find/receive the VAT receipt for this?Thanks,Sarah 

Resolved! Gifting data

I can’t seem to be able to gift my daughter data, which I do every month. It says she has unlimited data hut she doesn’t! She needs to have data, it’s important!

Bp451 by • Explorer
  • 267 Views
  • 4 replies
  • 0 Helpful

Selected wrong data plan,24month contract

Hi,i recently joined EE 8 days ago,i just realised i have only selected the 5g data allowance,i spoke to customer services and was told i can only change this to the unlimited plan after 30 days,im not sure if this is rite or i should be sending the ...

Data

Hi weneed data urgently I’m Ina different country 

Data Add On

HelloI am going to an area without wifi for a week, so I am likely to go past my data allowance.  The options seen to be a recurring monthly add on or 15 hours.  I just want to buy 5gb as one off. Can I do this?Thank youAlan

Wyndy by • Explorer
  • 63 Views
  • 3 replies
  • 1 Helpful
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