EE app and website
Support using EE to manage your account and check data on-the-go.
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Activity in Account
failed to renew my pack
my pack was automatically renewed every month. However, today is the renewal day but it didn’t proceed. I have checked my debit card associated with my number which had nothing wrong. I also have enough credits on my EE account. However, none of them...
Resolved! Application error: a client-side exception has occurred
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine d...
iPad Pro 2024
Hi. I ordered an iPad on Wednesday and had the order confirmation through yesterday. But nothing showing for delivery times, etc… the website said within 3 days but nothing. Any update? It’s the iPad 13” 512gb
Free Galaxy buds FE
So I've recently ordered the Galaxy S23 FE partly because it appeared that I would also receive a free pair of Galaxy earbuds. The phone has just arrived with no earbuds, I was wondering if they are usually packaged together or are the earbuds someth...
Link phone account to app
When using the app it shows my broadband account but not our mobile account the myself and my wife have EE. When zi try to link these it says they are already linked to another account. Can you assist please.Thanks Dave
Re: Wait time of 2 hours? Is this a joke?
Customer service at ee is more than abysmal in terms of waiting times. If it’s busier surely the answer lies in the good old fashioned notion of hiring more staff. Because if you parade the idea that you are committed to good customer service and tha...
Buy a private number and top up, but no service.
Hi, there. I buy the private number under EE sim and top up by pay as you go subscribion few day ago (15/5/24), now: 17/5/24. But I text 150 isno balance and no service. Can you help or me. I add £10 top up already. Thanks
Resolved! Plan Upgrade
I have a 24 month contract. If I upgrade my SIM only plan two months before it ends, will I have to pay a penalty fee? Will my current plan be stopped when I upgrade before the plan ends, and the new SIM arrives?
Can’t buy subscription
Hiya, I went into an EE store yesterday to get a top up and to load on a £20 pack. When the man helping me texted ‘PACK20’ to 150 and then ‘YES’ it came back with: I'm sorry, we are experiencing some problems and can't add your pack right now, please...
